Refund Policy

Mastering is a digital service that begins as soon as your payment is confirmed. Once a master has been produced and made available for download, the service has been delivered.

If a technical failure prevents us from delivering a master, we will first attempt to re-run the job. A retry never charges you again.

If the track still cannot be processed, you receive a full refund of that order.

Duplicate charges for the same order are refunded in full. If you paid twice by mistake, contact us with both order references.

Mastering is a subjective, creative service and results depend heavily on the mix you supply. Dissatisfaction with the character of a delivered master is not by itself grounds for a refund, but you are welcome to contact us — in many cases a different mastering intensity produces a better fit.

Contact us from the email address on the order, including the order reference and a short description of the issue. Approved refunds are returned to the original payment method through Stripe.